| Challenges
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- KnowledgeCentrix was manually tracking time on paper reports filled out by engineers in the field leading to errors in data entry and stretching receivables out to thirty days.
- With a growing business, they were on the verge of hiring additional administrative personnel to work with billing and sales.
- Managing resource utilization on Excel spreadsheets, there were doubts about the accuracy of the information and KnowledgeCentrix was unable to do any historical analysis on projects.
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| Solution
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- QuickArrow streamlines the capture of billable time and expenses with default project code settings and automatic population of time cards - increasing accuracy while shortening invoice and billing cycle time.
- QuickArrow’s strong processing flows ensure timely approvals of time and expense cards individually or collectively.
- QuickArrow allows services professionals visibility into resource schedules and availability in real-time and creates more effective and profitable project teams through appropriate staffing.
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| Results
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- The weekly billing process was cut from three days to one hour and accounts receivable was reduced from 90 days work delivered to 30 days.
- By integrating QuickArrow to QuickBooks, KnowledgeCentrix avoided hiring another resource, saving $80k annually.
- Complete insight into engineer’s skills and availabilities gave KnowledgeCentrix the ability to choose the best resource at the lowest cost for a project, leading to a 20% increase in project profitability.
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