| Challenges
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- The lack of a central reporting engine meant no visibility into operational data, no audit trails, and inaccurate forecasting. Hand aggregation of project data took several days and resulted in incomplete and infrequent reporting.
- Some international consultants using a dial-up system to enter expenses incurred costs of up to $100 per head each time they filed. Genesys needed a centralized SaaS solution that would allow their global consultants to enter data in a consistent format from any location, at any time.
- With no central Knowledge Base, managers and consultants wasted countless hours emailing and calling other team members to retrieve information and documents.
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| Solution
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- QuickArrow offers powerful, customizable reporting capabilities and bi-directional integration with front and
back office applications, providing accuracy of data and visibility into project progress and critical project metrics.
- QuickArrow’s 100% Web-native, on-demand model enables access any time, anywhere – with instant, real-time visibility into project, expense, and time data.
- QuickArrow allows Project Managers to store, manage, organize, search, and retrieve all project-related materials, such as SOWs, IP documents, contracts, resumes, satisfaction surveys, project planning documents, best practices templates, issues, plans, and discussion threads.
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| Results
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- Collaborative capabilities and real-time visibility into projects and all operational metrics has enabled revenue growth without additional headcount.
- Billing and expense recovery is now over 90% and the contractor expense reimbursement cycle has been reduced from 2 weeks to 4 days.
- 25-30% improvement in capturing T&E worldwide. Reduced remote data entry in some instances from several hours to a few minutes.
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