QuickArrow and Entelligence to Co-Present at Technology Professional Services Association Fall Summit
Presentation examines critical success factors for IT Firms in the highly fragmented Services Economy
Austin, Texas — November 13, 2006... QuickArrow, Inc., the Software as a Service (SaaS) leader in Professional Services Automation (PSA), and their partner Entelligence, a leading provider of private label services, will present “The Economic Impact of Superior Customer Experiences” at the Technology Professional Services Association (TPSA) Summit today in Washington, D.C.
QuickArrow CEO, Elizabeth Davis, and Entelligence President, Stephen Satterwhite, will examine how commoditization in the Product Economy led to the emergence of the modern Services Economy, and demonstrate how this paradigm shift has fundamentally changed the way businesses must operate to succeed.
Davis commented, “TPSA has been a great source of research and Best Practices for us. Now we have new research from Entelligence that quantifies the relationship between Customer Experience and bottom line growth in the Services Sector, and we're excited to share it with the TPSA membership.”
Satterwhite added, “We see a chain of events linking real shareholder value with superior customer experiences. For organizations looking to build their IT service businesses, the implications of this pattern are critical.”
QuickArrow and Entelligence are also publishing an ongoing series of whitepapers that explore the subject further – providing a deeper analysis of the emerging “Experience Economy,” as well as the critical success factors today's IT service providers must master in order to compete in the global IT services market.
About QuickArrow
QuickArrow offers the only Software as a Service (SaaS) PSA solution specifically designed to help billable service organizations achieve the visibility they need to optimize their services delivery. QuickArrow fully integrates with leading SFA, CRM, and financial applications, replacing homegrown solutions and labor-intensive spreadsheets to automate workflows and streamline operations.
Worldwide, more than 22,000 users under contract and 250 services organizations spanning software, IT Services, management consulting, hardware, environmental, and healthcare count on QuickArrow every day to increase resource utilization, capture more billable hours and expenses, and enable more effective decision-making to drive top and bottom-line growth.
QuickArrow's unqualified SAS 70 Type II certification and innovative Web Services API ensure reliability, flexibility, and data security for clients such as Salesforce.com, Borland Software, Eloqua, Genesys, and Proxicom.
About Entelligence
Entelligence, a three-time winner of Houston's “Fast Tech 50,” is the leading provider of private-label technology services. The world's leading technology manufacturers, and their resellers, turn to Entelligence to deliver superior customer experiences across their services portfolio. Leveraging its unique experience from thousands of enterprise technology engagements, Entelligence helps its partners increase their services revenue, impact bottom line profits and create a loyal customer following – services that ultimately impact shareholder value. Entelligence, founded in 1997, is headquartered in Houston, Texas.
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