QuickArrow to Enhance Client Support Program
Leading PSA Firm Extends Support Availability and Hires New Client Support Manager
Austin, Texas — December 4, 2006... QuickArrow, Inc., the Software as a Service (SaaS) leader in Professional Services Automation (PSA), announced today that they are enhancing their award-winning Client Support Organization. Beginning today, QuickArrow will extend their support hours to 6am-7pm CST.
Louise Allen, QuickArrow's Vice President of Product Strategy and Client Support stated, “As our client base evolves, so must our Service and Support Organization. Our enterprise clients look to us to support their global operations, and this is just one of many steps in enhancing our Client Support Program to meet their needs.”
Recently recognized by the Service & Support Professionals Association for innovation in Services Delivery, the company has also hired Cheryl McDill to lead their expanding Support Organization.
McDill brings over 19 years of experience in Business Systems Analysis, Software Configuration Management (SCM), and Software Quality Assurance (SQA) with emphasis on process improvement.
About QuickArrow
QuickArrow offers the only Software as a Service (SaaS) PSA solution specifically designed to help billable service organizations achieve the visibility they need to optimize their services delivery. QuickArrow fully integrates with leading SFA, CRM, and financial applications, replacing homegrown solutions and labor-intensive spreadsheets to automate workflows and streamline operations.
Worldwide, more than 22,000 users under contract and 250 services organizations spanning software, IT Services, management consulting, hardware, environmental, and healthcare count on QuickArrow every day to increase resource utilization, capture more billable hours and expenses, and enable more effective decision-making to drive top and bottom-line growth.
QuickArrow's unqualified SAS 70 Type II certification and innovative Web Services API ensure reliability, flexibility, and data security for clients such as Salesforce.com, Borland Software, Eloqua, Genesys, and Proxicom. To learn more about the business impact QuickArrow can have on your organization, please visit www.quickarrow.com.
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