QuickArrow Announces Expanded Technical Support to Address Growing Global Client Base
SaaS Services Automation Leader Extends Support Availability to 24 Hours – 5 Days a Week
Austin, Texas — July 1, 2008...
QuickArrow, Inc., the leader in SaaS Services Automation, today announced it is extending its support hours to 24 hour coverage, 5 days a week. The company is also enhancing their Client Support Team to address its growing global client base.
QuickArrow's extended support hours are designed to help both international and global clients with round-the-clock access to services and support. The company's Professional Services Automation (PSA) solution currently supports more than 30,000 users, with almost 15% of those outside of the U.S.
"Vendor accountability is paramount with the SaaS delivery model so expectations around client support, uptime guarantees, and service level agreements are higher than with an on-premise model," said QuickArrow Chief Operating Officer Kevin Bury. He continued, "Our clients depend on us day in, day out to manage their people and projects, and these extended support hours provide even deeper reliability and peace of mind for their international users."
This announcement is another in a series of initiatives designed to better serve the company's expanding international user base. In February, QuickArrow announced its selection of Akamai to accelerate worldwide delivery of its solution. Leveraging the Akamai platform, QuickArrow has significantly improved the level of performance for its end users, decreasing transaction times by 4X in Asia and Europe, and 3X in the Americas.
QuickArrow's new support hours will be from Sunday, 5:00 p.m. CDT (23:00 GMT) to Friday 7:00 p.m. CDT (+1:00 GMT).
About QuickArrow
QuickArrow's Professional Services Automation (PSA) solution helps services organizations better manage the three things that matter most: people, projects, and performance. Designed to deliver the critical visibility needed to optimize services delivery, QuickArrow's Software as a Service (SaaS) solution fully integrates with leading SFA, CRM, and financial applications, replacing homegrown solutions and labor-intensive spreadsheets to automate workflows and streamline operations.
Worldwide, more than 30,000 users and 300 services organizations spanning software, IT Services, management consulting, hardware, environmental, and healthcare consulting count on QuickArrow every day to increase resource utilization, capture more billable hours and expenses, and enable more effective decision-making to drive top and bottom-line growth.
QuickArrow's unqualified SAS 70 Type II certification and innovative Web Services API ensure reliability, flexibility, and data security for clients such as salesforce.com, Borland Software, Symantec, Genesys, and Informatica. To learn more about the business impact QuickArrow can have on your organization, please visit www.quickarrow.com.
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